Ticket system in the web hosting Control Panel!
In the section Help and support (Ticket system) you can write a new ticket (request) to our technical support.
You can attach files to each ticket to illustrate your problem or question. This can be a screenshot with a description of the problem, an archive, a scanned document copy or anything else.
Ticket can be having 3 states:
- Waiting for reply;
- New reply.
Every ticket can be opened and the correspondence history can be viewed.
When a response to a ticket arrives, a notification is displayed in the upper panel. Also a message notifying about the new response is sent to the administration email address.